Introduction

ParcelPuffin POS ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our point-of-sale software and related services (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies, please do not use our Service.

Information We Collect

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send you technical notices, updates, and security alerts
• Respond to your comments, questions, and customer service requests
• Communicate with you about products, services, and events
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Comply with legal obligations

SMS Communications

When you provide your phone number during account registration, you consent to receive text messages from ParcelPuffin POS for the following purposes:

• Account Verification: One-time codes to verify your identity during signup and login
• Security Alerts: Notifications about suspicious activity or security events on your account
• Billing Notifications: Alerts about payment processing, subscription changes, or billing issues
• Important Account Updates: Critical information about service changes affecting your account

Message and data rates may apply. Message frequency varies based on account activity. You can opt out of SMS communications at any time by contacting support, though this may affect your ability to use certain security features.

We do not send marketing or promotional messages via SMS. We do not share your phone number with third parties for marketing purposes.

Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (payment processing, email delivery, SMS delivery, cloud hosting)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to respond to legal process
• Protection of Rights: To protect the rights, property, and safety of ParcelPuffin POS, our users, or others

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication requirements
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

Transaction data may be retained for up to seven (7) years for tax and accounting purposes.

Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate personal information
• Deletion: Request deletion of your personal information, subject to certain exceptions
• Opt-Out: Opt out of certain data processing activities
• Portability: Request a portable copy of your data

To exercise these rights, please contact us at privacy@parcelpuffin.com.

California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information.

We do not sell personal information. To exercise your CCPA rights, contact us at privacy@parcelpuffin.com.

Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: